Privacy Policy

Little Smiles respects your privacy. This policy describes what we collect when you shop or contact us, why we need it, and how long we keep it. By using our website or WhatsApp ordering, you agree to this approach unless we agree otherwise in writing.

Information we collect

To fulfil orders we typically need your name, WhatsApp number, delivery address, and city. If you pay through a method that requires additional verification, we only ask for what is necessary to complete that transaction.

When you email or message us, we retain those conversations so we can resolve issues (damages, sizing questions, or delivery changes) with full context.

How we use information

We use your details exclusively to process orders, arrange courier delivery, send WhatsApp updates, and provide customer support. We do not sell or rent your personal information to third parties for marketing lists.

Service providers

We may rely on trusted providers for hosting, analytics, or form delivery—each is chosen for reasonable security practices and only receives data required for their role (for example, routing a contact form submission).

Retention

We keep order records long enough to handle returns, accounting, and repeat customer care—typically aligned with practical business and legal retention needs in Pakistan. You may ask us to delete certain conversation threads where no open obligation remains.

Contact

For privacy-related requests, reach us through the contact options listed on our website. We aim to respond within reasonable business hours.