Return and Refund Policy

We stand behind the quality of what we ship. If something arrives damaged, defective, or not what you ordered, contact us quickly so we can make it right—this policy explains how that works in Pakistan.

Reporting window

Please message us on WhatsApp within 48 hours of delivery with your order reference and clear photos of the issue (outer packaging, labels, and the product concern). Late reports may limit our ability to verify with the courier.

Eligible situations

We prioritize manufacturing defects, shipping damage, or wrong SKU shipped versus what you confirmed on WhatsApp. Change-of-mind returns may be declined unless we explicitly offer that window for a campaign—ask before purchase if you need flexibility.

Condition for returns

Approved returns must be unused, unwashed, with original packaging and tags intact—unless the defect makes that impossible (for example, a torn seam discovered on inspection).

Refunds and timing

Once a return is approved and the item is received back (when a return shipment is required), refunds are typically processed within 5–7 business days using the same payment channel where possible. Bank timelines may add a short settlement delay beyond our control.

Non-returnable cases

Items that show wear, washing, or missing packaging after delivery generally cannot be returned unless we approved an exception in writing. Hygiene-sensitive goods may have additional restrictions—we will state this on the product page when relevant.